Monday, October 01, 2012
Inadvertent errors
Today's South Wales Evening Post contains a story I initiated regarding the amount of time people are kept waiting by Her Majesty's Revenue and Customs when they ring up to query their tax credits etc. This is made worse by the fact that they tend to use expensive 0845 numbers, despite what they say in the article.
However, what attracted my attention the most was the way that they sought to reassure us that the problems are being fixed:
A HMRC spokeswoman added: "In August this year HMRC announced the recruitment of up to 1,000 additional contact centre staff, to achieve a target of answering 90 per cent of all calls two years earlier than planned."
Nobody has yet complained to me that they have been kept waiting on the phone for two years
However, what attracted my attention the most was the way that they sought to reassure us that the problems are being fixed:
A HMRC spokeswoman added: "In August this year HMRC announced the recruitment of up to 1,000 additional contact centre staff, to achieve a target of answering 90 per cent of all calls two years earlier than planned."
Nobody has yet complained to me that they have been kept waiting on the phone for two years
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This is a topic dear to my heart! I covered it here after gettign to the point of extreme anger after having my time wasted by HMRC: http://crapcustserv.blogspot.com/2011/05/hm-revenue-customs-communications-hell.html
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